Returns & Refunds Policy

Thank you for choosing WE-LED for your LED lighting needs. We aim to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help. This policy outlines our refund process to ensure you have a seamless experience when requesting a return or refund.

Eligibility for Refunds: To be eligible for a refund, the item must be returned within 14 days of the purchase date. It must be in its original condition, unused, and with all the original packaging and accessories. Proof of purchase, such as a receipt or order confirmation, is required.

Non-Refundable Items: Certain items are exempt from being refunded, including:

• Products that are damaged due to misuse or improper installation.
• Items that have been modified or altered.
• Sale or clearance items, unless they are defective or damaged upon arrival.

Initiating a Refund: To initiate a refund, please contact our customer service team by email: sales@we-led.co.uk with your order details and the reason for your return. After verifying your request, we will provide instructions for returning the item.

Refund Process: Once we receive the returned item and confirm its condition, we will process your refund within 14 business days. Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Exchanges and Replacements: If your product is defective or damaged upon arrival, we offer exchanges or replacements at no extra cost. Please contact us within 14 days of receiving the item, and we will arrange for an exchange or replacement.

Shipping Costs: Customers are responsible for return shipping costs, except in cases of defective or damaged items, where we will cover the shipping expenses. We recommend using a trackable shipping method to ensure your return reaches us safely.

Contact Us: If you have any questions about our refund policy, please contact our customer service team by phone or WhatsApp on: 07966 753 076, or email: sales@we-led.co.uk . We are committed to addressing your concerns and ensuring you have a positive experience with any of our products.